Marriott, Westin Rank Highest in U.S. for WiFi

Hotel WiFi Test has released a new report that ranks hotel chains by WiFi quality. Nordic Choice was ranked the No. 1 chain worldwide in global rankings. In the U.S., Marriott and the Westin chains were ranked the best.

Two characteristics of hotel WiFi are considered: the quality of the WiFi and whether in-room WiFi is free. The report contains a global ranking and separate rankings for the United States, Europe and Asia.

The chain to which a hotel belongs is one of the best predictors of WiFi performance. Therefore, when travelers know how hotel chains are ranked overall, they can choose a specific hotel with better WiFi even if they don’t have information about the WiFi quality in that hotel.

In this report, a hotel judged as having adequate WiFi must provide an expected download speed of at least 3 Mbps (the Netflix recommendation for SD-quality streaming) and an upload speed of 500 kbps (the Skype recommendation for high-quality non-HD video calling). The Free WiFi percentage is calculated as a ratio of hotels that offer free in-room WiFi to all hotels for which the WiFi price structure and availability is known.

Key takeaways

  • Nordic Choice is the number one chain in the global rankings, with 85% of its hotels offering adequate WiFi and 100% of its hotels offering free WiFi.
  • The Marriott took the top spot in the United States, but the results are not that impressive compared with the top hotel chains from the global chart. In addition, only 17% of all Marriott hotels in the United States provide free WiFi.
  • Hilton has much better WiFi quality in Europe (73% of its hotels offer adequate WiFi) than in the United States (25%).


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